FAQ/Help

UPDATE YOUR PROFILE

Learn how to update your profile and change your password

FIND INSTRUCTOR

So many great instructors on the Y Wellness 24/7 platform. Learn to find videos from your favorite YMCA instructors.

FAVORITE A CLASS

Love a class? Learn to favorite a class so that you can access it easily anytime!

VIEW HISTORY

Want to see classes that you've taken already and want to access again? Learn to find classes you've already taken.

FOLLOW AN INSTRUCTOR

Love classes and want to follow certain instructors? Watch this video.

CREATE A PLAYLIST

Love classes and want to create a playlist of your favorites to create your own unique workout? Learn how!

FIND YOUR FAVORITE VIDEOS

Trying to find your favorite videos from your preferred instructors? Learn how here!

Frequently asked questions

I am having trouble logging in. I navigate to the login screen and I'm asked for payment.

Y Wellness 24/7 is provided as a free benefit for active members of our YMCA partners. If you find you are asked to provide payment information when you try to login, please contact customercare@burnalong.com for assistance.

I'm using my phone and my screen is blank?

This could be due to your browser settings. Adjust the settings on your phone to allow camera and microphone access for your browser.

Can I stream Y Wellness 24/7 classes on my television?

There are a few ways to connect to your TV from a mobile device. You can use a wired connection (more information here). Or depending on your device, you can also stream classes directly to a smart TV.

Apple iOS devices can cast to Chromecast-enabled devices and have the ability to use Apple’s native Screen Mirror feature.
Android app versions higher than 4.3.6 are able to cast to the following devices: Roku, Fire TV Stick, Chromecast

Due to the variety of devices and operating systems, we recommend consulting the help documents or website associated with your specific mobile device and/or smart TV.

So many great classes! How do I know what classes are available from my Y instructors?

A full schedule of weekly live classes from all Y Wellness instructors is available here. All classes include your YMCA name (or an abbreviated name) in the class title.

How will I know if the class I want to take is canceled?

Occasionally Y instructors will need to cancel a live class due to illness, technical difficulties or other unexpected circumstances. When possible, canceled classes are noted with the word “Canceled* in the class title on the live schedule. Some instructors will also communicate cancellations on the Y Wellness 24/7 Facebook Group.

I’m trying to take a class, but it says “Waiting on Instructor.”

The class instructor may be having technical issues or had to cancel their class unexpectedly. Try taking a previously recorded class instead. To quickly find a list of class alternatives, view the tutorial titled “How to find classes from your favorite Y instructor.”

Can I share my virtual access with my friends or family?

Yes! Your Y Wellness 24/7 login comes with up to 4 sub-accounts that you can share with others. In your profile on Burnalong, select Sub-accounts to send an invite for friends or family to join. (You can change these sub-accounts at any time)

I have another question, but I can't find the answer here.

Contact the staff member who oversees Health & Wellness at your local YMCA branch, or send an email to our Y Wellness 24/7 administrative team at ywellness247@ymcabhc.org

Instructions & Help