Have questions? We're here to help. Watch our helpful instructional videos and read our FAQ below.
Learn how to update your profile and change your password
So many great instructors on the Y Wellness 24/7 platform. Learn to find videos from your favorite YMCA instructors.
Love a class? Learn to favorite a class so that you can access it easily anytime!
Want to see classes that you've taken already and want to access again? Learn to find classes you've already taken.
Love classes and want to follow certain instructors? Watch this video.
Love classes and want to create a playlist of your favorites to create your own unique workout? Learn how!
Trying to find your favorite videos from your preferred instructors? Learn how here!
Y Wellness 24/7 is provided as a free benefit for active members of our YMCA partners. If you find you are asked to provide payment information when you try to login, please contact customercare@burnalong.com for assistance.
This could be due to your browser settings. Adjust the settings on your phone to allow camera and microphone access for your browser.
There are a few ways to connect to your TV from a mobile device. You can use a wired connection (more information here). Or depending on your device, you can also stream classes directly to a smart TV.
Due to the variety of devices and operating systems, we recommend consulting the help documents or website associated with your specific mobile device and/or smart TV.
A full schedule of weekly live classes from all Y Wellness instructors is available here. All classes include your YMCA name (or an abbreviated name) in the class title.
Occasionally Y instructors will need to cancel a live class due to illness, technical difficulties or other unexpected circumstances. When possible, canceled classes are noted with the word “Canceled* in the class title on the live schedule. Some instructors will also communicate cancellations on the Y Wellness 24/7 Facebook Group.
The class instructor may be having technical issues or had to cancel their class unexpectedly. Try taking a previously recorded class instead. To quickly find a list of class alternatives, view the tutorial titled “How to find classes from your favorite Y instructor.”
Yes! Your Y Wellness 24/7 login comes with up to 4 sub-accounts that you can share with others. In your profile on Burnalong, select Sub-accounts to send an invite for friends or family to join. (You can change these sub-accounts at any time)
Contact the staff member who oversees Health & Wellness at your local YMCA branch, or send an email to our Y Wellness 24/7 administrative team at ywellness247@ymcarivercrossing.org